This Refund Policy applies to donations and purchases made through the TRGR Foundation website and Shopify store. TRGR Foundation is a non-profit organization located at 2913 Monroe St NE, Albuquerque, NM 87110.
1. Donations
As a non-profit organization, TRGR Foundation relies on the generosity of our donors to support our mission. All donations made to TRGR Foundation are considered final and are generally non-refundable. We understand that errors can occur, and we are committed to addressing legitimate concerns.
a. Accidental or Erroneous Donations
If you believe an error has been made in your donation or if an unauthorized donation has occurred, please contact us immediately at contact@theroyaldrip.com or call us at +55 49 9983-7634 within [e.g., 5 business days] of the transaction date. We will review your request and, if an error is confirmed, we will process a refund.
b. Recurring Donations
If you have set up a recurring donation and wish to cancel future payments, you may do so at any time by contacting us. Please note that cancellation will apply to future donations and will not result in a refund of past donations.
2. Product Purchases
For products purchased through our Shopify store, we want you to be completely satisfied with your order. If you are not satisfied, you may be eligible for a refund or exchange according to the following terms:
a. Eligibility for Refund/Exchange
•Timeframe: You must initiate a return or exchange within [e.g., 30 days] of the purchase date.
•Condition: Products must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags attached.
•Proof of Purchase: A receipt or proof of purchase is required.
•Non-returnable Items: Certain items are exempt from being returned, such as digital products, gift cards, and personalized items.
b. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at contact@theroyaldrip.com with your order number and details about the product you would like to return or exchange. We will provide you with instructions on how to proceed.
c. Shipping for Returns
Unless the return is due to our error (e.g., defective or incorrect item), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
d. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Stripe), within a certain amount of days.
e. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@theroyydrip.com and we will provide further instructions.
3. Contact Us
If you have any questions about our Refund Policy, please contact us:
